reception hotel bayard incipit lyon

FAQ
All the answers to your questions

The team at Bayard Bellecour would be delighted to welcome you and we look forward to making your stay a pleasant one. Our team will provide you with all the information and help you need before and during your stay. Here are some answers to your most frequently asked questions.

My reservation

How do I book my stay?

Take advantage of the best guaranteed rate by clicking on the "BOOK" button at the top of this page. Our reservation service is available every day from 8am to 9pm by phone (0033 478 37 39 64) or by e-mail (info@hotelbayard.fr).

What are the cancellation conditions?

Cancellation conditions depend on the sales conditions chosen at the time of booking. These range from cancellation up to the day before arrival for the most flexible conditions, to immediate non-refundable prepayment for the strictest conditions. A confirmation e-mail is sent to you at the time of booking to remind you of these conditions.
In the event of a dispute, you can contact the Médiateur du Tourisme et du Voyage (Tourism and Travel Ombudsman), whose contact details are as follows: Médiation Tourisme et Voyage - BP 80 303 - 75823 Paris Cedex 17 - Website: www.mtv.travel.
Consumers who do not wish to be the subject of commercial canvassing by telephone can register free of charge on a telephone canvassing opposition list. For further information: https://www.bloctel.gouv.fr/

Can I extend my stay?

Depending on availability, our reservation department will be happy to help you change your stay.

My stay

What are the arrival and departure times?

Arrivals can be made from 15:00. Departure must be before 12:00 pm. Before and after your stay, we can store your luggage free of charge so that you can make the most of your stay.

Is the hotel accessible at night?

Our reception is open 24 hours a day. Moreover, with your room key you will have free access to the hotel, independently.

All rooms are accessible by lift?

Our atypical hotel starts on the 1st floor of a building. A flight of stairs leads to the reception, the rooms on the first floor and the lift to the upper floors. Our reception staff will be happy to help you with your luggage.

The rooms

Can I choose a specific room?

All rooms at the Bayard Hotel are unique in their decoration and configuration. If you express the wish to occupy a specific room, we will try to accommodate you. However, this may not be possible on the day of your arrival due to technical problems or scheduling issues.

Can I bring my pet?

Our rooms are decorated with precious fabrics, unique tapestries and irreplaceable period furniture. For this reason, we have had to refuse access to our hotel to pets that could unintentionally cause damage.

Do you have a bicycle garage?

We regret to inform you that our hotel is not equipped with a bicycle garage. Depending on availability, we can rent a parking space from our partner, the Hotel Alexandra, to park your bikes, at an additional cost.

The rules of life

Do you have smoking rooms?

All our rooms are non-smoking. An ashtray is available in the hotel. Any deviation from this rule will result in an extra charge for additional cleaning.

Are your rooms soundproof?

We have put in place all the solutions to optimally soundproof the rooms. We make sure that our guests also respect the peace and quiet within the establishment.

Do you offer dental kits?

If you forget something, we can provide you with a dental kit, a sewing kit, luggage scales, cotton buds, an iron...

Contact

cross hotel bayard incipit lyon

Offer

cross hotel bayard incipit lyon

Summer will soon be back in Lyon, and our Teatime is also getting ready to welcome you warmly for an invigorating afternoon!

Offer

Come and try out the new recipes specially concocted by Marine, our pastry chef, for the next Teatime.

June and July are already fully booked, but we look forward to welcoming you back after a summer break.

What better opportunity to discover our home? Waiting for spring to arrive will be even more pleasant here...

For further information, please contact our team on 04.78.37.39.64.