FAQ
All the answers to your questions

Get the best rate guaranteed by clicking the “BOOK” button at the top of this page. Our reservations team is available every day from 8 a.m. to 9 p.m. by phone (0033 478 37 39 64) or by email (info@hotelbayard.fr).
A valid credit card is required for all reservations. This card will be used for a pre-authorization hold for flexible rates, or for prepayment for non-cancellable, non-changeable rates. The card used must also be presented upon arrival at the hotel to complete the check-in process.
Your credit card must have sufficient funds; otherwise, it may be declined.

Cancellation conditions depend on the sales conditions chosen at the time of booking. These range from cancellation up to the day before arrival for the most flexible conditions, to immediate non-refundable prepayment for the strictest conditions. A confirmation e-mail is sent to you at the time of booking to remind you of these conditions.
In the event of a dispute, you can contact the Médiateur du Tourisme et du Voyage (Tourism and Travel Ombudsman), whose contact details are as follows: Médiation Tourisme et Voyage - BP 80 303 - 75823 Paris Cedex 17 - Website: www.mtv.travel.
Consumers who do not wish to be the subject of commercial canvassing by telephone can register free of charge on a telephone canvassing opposition list. For further information: https://www.bloctel.gouv.fr/

This will depend on availability as well as the package selected at the time of booking.
We are as flexible as possible with guests who have made their reservations on our website.
A date change is generally accepted, even for “non-flexible” reservations. This is, of course, possible if the reserved room category is available. Otherwise, a price or category adjustment may be necessary.
For prepaid rates, no refunds will be issued.
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Check-in is available starting at 3:00 p.m. Check-out must be completed by 12:00 p.m. at the latest. Before your arrival and after your departure, we offer free luggage storage so you can fully enjoy your stay in Lyon and its city center.
Early check-in and late check-out are subject to room availability before and after the standard check-in and check-out times. Please contact our front desk to find out what options we can offer you.

Our front desk is open 24 hours a day.
In the event of a late arrival, our night auditor will be available to answer your calls, grant you access to the hotel, and help you carry your luggage to your room, if needed.
Once you’ve checked in, along with your room keys, we’ll give you a key card that will grant you unrestricted access to the hotel on your own. While this is for your convenience, please note that you’re not required to keep your keys with you when you leave the hotel; we can hold them at the front desk for added security.

Our unique hotel begins on the first floor of our historic building, which dates back to 1571. A flight of stairs (approximately 15 steps) leads to the front desk, the first-floor rooms, and the elevator, which then serves the upper floors. Our front desk staff will be happy to assist you with carrying your luggage up and down the stairs.
Rooms accessible to guests with disabilities are available at the hotel for guests with visual, hearing, or minor mobility impairments.

All of the rooms at the Bayard Hotel are unique in their decor and layout. If you request a specific room, we will do our best to accommodate you. However, this may not be possible on the day of your arrival due to technical issues or scheduling conflicts.
The best way to enjoy your stay at the Bayard Hotel is to let yourself be surprised by one of our 26 rooms, each with its own unique character.
If you have any special needs or physical limitations, our front desk staff will make all necessary arrangements to accommodate your requests.  

Our rooms are adorned with custom-made fabrics, unique tapestries, and period furniture—all of which are irreplaceable. For this reason, we must refuse access to our hotel to pets that could unintentionally cause damage.
We’d be happy to recommend nearby hotels that are completely pet-friendly.

The hotel rooms with a view of Place Bellecour offer a glimpse of the square, but above all, a beautiful view of the hill and the Basilica of Fourvière. When you open your room’s window, you’ll enjoy an unobstructed view.
There’s no denying it: our hotel is also perfectly located to enjoy the Festival of Lights right from the front door. The installations are scattered throughout the city center, and you’d have to take a walk to see them all. Instead, we recommend strolling through the city center and returning to the hotel when you’re tired—it’s just a short walk away. Above all, don’t stay in your room thinking you’ve seen everything the festival has to offer—you’d miss out on the best part!

All of our rooms are non-smoking. This policy also applies to e-cigarettes.
An ashtray is provided on the hotel premises. Any violation of this policy will result in an additional charge for extra cleaning.

If you’d like to take photos in your room for personal use or to share on social media, feel free to do so—we’d love it if you shared your photos with us.
Whether it’s for a special occasion (birthday, engagement, wedding...) or just for fun, the charm of our rooms is perfect for creating unforgettable memories.
For any professional use of the rooms—which may involve a team of staff—please contact the front desk in advance. As long as quiet is maintained in the rooms and common areas, we’ll be delighted to support your project.

Lyon is one of the stops along the “Via Rhôna,” and every year thousands of cycling tourists travel along the bike route and arrive in Lyon.
Our hotel does not have a bike storage area. For your comfort and for hygiene reasons, we do not allow bikes in the guest rooms.
But here’s some good news! Since 2025, a bike station located on Place Béraudier, near the Part-Dieu train station, has been open to all users. The station is open from 4:30 a.m. until 1:00 a.m. for a fee of €2; bikes can be parked overnight for up to 14 consecutive days.